Hello, frustrated Covered CA website visitors.
Check out the entire page, links & comments for solutions to your problems. Email us, [email protected] if we haven’t addressed yours.
Hopefully, this page is OUT OF DATE. Check for 2015 Covered CA Info here ♦ 2015 SNAFU’s ♦ 2015 Quotes, Subsidies & Benefits
I learned the word SNAFU Situation Normal, All Fouled Up in the dorm, when I attended San Diego State in the early 70’s and earned a degree in Insurance. In all that time, I’ve never been able to use the word in a sentence, until last 10.1.2013, when Covered CA.com, Health Care.Gov nor the Insurance Company Websites or my own Quote Engine that I pay around $250/month for were supposed to launch, but did not do it properly.
While the Covered CA website had been working pretty well for a while, the enrollment and status portion has been down for almost a week, with NO relief in site. LA Times 2.23.2014 I feel insulted that Covered CA’s solution is more advertising or to hire and train clerks. Covered CA Press Releases There are over 8,000 Certified Agents, with years of experience, education, background checks, licensing and malpractice insurance, that can help you at no additional charge. Does Covered CA or the Presidents announcements mention that?
So, on this page, we are documenting all the “fixes” that Covered CA, the Insurance Companies, State and Federal Regulations to remedy the problems. Please read the entire page and comments to see if there is an alleged solution to your problem. We are getting so many “updates” that it’s almost impossible to keep up.
Blue Shield (Instructions) Blue Cross, Health Net (Welcome Page Get my ID #clarification of deadline dates for 1.1 and 2.1 effective dates) websites and 1st class mail (use certified?) to pay your premium and NEW Covered CA Instructions where you can pay the premium ONLINE with your Application #. The deadline has been extended to the 15th (LA Times 1.4.2013) * Anthem extended to 31st and Kaiser to 22nd per Sacramento Bee 1.14.2014 * PCIP plan extended to 3.31.2014 so did Health Net.
Will my coverage with Covered CA REALLY be effective 1.1.2014???
In summary, YES!!! The Insurance Companies are URGED to do so. See also provider lists. There is also a provision to extend PCIP another month.
Will I get my ID card or at least a policy number that my MD or Pharmacy can confirm?
MAYBE!!! LA Times 1.10.2014 Glitches Mount Covered CA Memo 1.5.2014 stating you can get coverage 1.1.2014 even if you haven’t paid yet, but provider might make you sign a promise to pay. Pharmacy agreement to provide 30 days of your Rx.
Need to Vent or see if there are any “secret hints” that other consumers are finding – check Covered CA’s Facebook page and our comments section below. I was kicked off though for criticizing them and/or linking to the full detailed answer on my website.
Wall Street Journal 12.23.2013 Peter Lee – Director [Customers should] make a good-faith effort to sign up by the end of Monday if they want coverage Jan. 1, but he said Covered California “will help people get to the finish line” if they start Monday and run into hurdles. CC’s FAQ’s on payment deadline More FAQ’s 12.24.2013 Bulletin 12.27.2013 Agent Procedures – Job Aid for 1.1.2014 effective date. InsureMeKevin.com
- LA Times 12.12.2013 best summary 12.29.2013 late paperwork
- California Health Line 12.13.2013
- Modern Health Care 12.12.2013
- Actual HHS interim Regulation
- LA Times 12.12.2013 Many who signed up do not have confirmation of coverage.
- LA Times 1.6.2014 Paperwork & Glitches
CBS News KCAL 9 1.11.2014 Covered CA – transmitting to Insurance Companies or not? No ID cards Video
Modesto Bee 1.13.2014 Insurer’s scrambling to hire more customer service reps to handle over flow.
Ventura Star 1.15.2014 Call Centers overwhelmed, hiring more staff
Call member services, if you don’t have Blue Shield ID # yet
View our page on the REFUSAL of Covered CA to process applications faxed to them. I’m having trouble setting “anchor text” so read the 1st paragraph and then scroll down to the bottom to read further.
If you want individual help with Covered CA, you MUST first appoint us as your authorized CIA – Certified Insurance Agent. Instructions See “Find Help Near You” in the upper right hand corner, after you log in. Federal & State Proclamations on importance of licensed agents.
I don’t know – is the best answer available. (DaveFluker.Blog Jan 3rd)
Excerpt from Blue Shield Agent Bulletin:
You may have noticed that some of your clients enrolled in AutoPay were showing as delinquent for their January premium/dues. Due to a system error, some members’ bank accounts were not drafted at the beginning of the month as normally scheduled. We are aware of the issue, and will draft their account no later than January 17. Please note that their access to benefits is not impacted by this delay.
We appreciate you and your clients’ patience at this time, and thank you for helping our mutual customers through this difficult period.
You will receive a letter within 45 days to tell you which program you and your family members qualify for. If you don’t hear from us, please call us at 1-800-300-1506 (TTY: 1-888-889-4500). (FAQ’s DHCS.Gov)
The caller will need to click on the link “Member Registration” and the webpage will ask them what their name, DOB and last four digits of their SS# are. Once that is entered, if their application is done processing by CC and forwarded onto BlueShield system, their information and ability to make their first binder payment will pull up. If their application has not been processed by CC and forwarded to BSC yet, it will produce no results and the caller will need to wait and keep checking the website. Or the number to call is 855-836-9705 but wait times are also long. Better to try online first.
Other pages on this site you might want to visit.
- 2017 Enrollment & Renewal Toolkit
- 2018 Rates & Enrollment Information
- 2019 Information Health Plans – Covered CA
- Agent Contract
- Agent Training
- Enroll till 2.15.2015
- Enrollment Procedures Historical
- ONLINE Application Paper pdf
- Pay the bill? ID Card or Policy # ?
- Press Releases
- Rules to change agents if already with Covered CA
- Technical & Research Resources
test to see if change log working